In our Customer Service department, you’ll be part of an experienced team that weather any storm. Whether it’s stormy or calm, you’ll keep a clear head and stay in control. With your analytical mindset, customer-focused approach, and clear communication, you’ll serve as a crucial link between our customers, our software, and our internal teams.

As part of the Customer Service team, you make a difference every day by supporting customers in their day-to-day operations and by turning their feedback and needs into insights for further product improvement.

Will you join us on board?

As an Application Support Analyst, you will be the first point of contact for customers with questions about our application(s), with a focus on our Customs Software.

· You will assist customers with questions regarding modules and the day-to-day operation of the application.

· You will provide professional customer service via phone and email.

· You actively listen to the customer’s problem, analyze the issue, and provide targeted advice.

· You can reassure customers and guide them step by step toward a constructive solution.

· You handle incoming calls efficiently and systematically, with a focus on both quality and turnaround time.

· You coordinate easily with other departments, particularly with the development team (logging bugs, requesting additional information, follow-up).

· You identify recurring issues and help develop structural solutions.

· You proactively communicate about issues and outages, both internally and externally, including through our Teams groups.

· You update documentation as needed (e.g., manuals, new features, FAQs).

Are you our ideal skipper?  

You are someone who:

· Is curious and eager to learn.

· Is motivated and takes ownership of projects.

· Is flexible and resilient in a constantly changing environment.

· Communicates calmly and clearly, even in challenging situations.

· Can really dig into a problem, but also knows when to let go.

· Asks the right questions to thoroughly analyze a problem.

· Thinks logically and takes a solution-oriented approach.

What are we looking for?

· You have a perfect command of Dutch, both spoken and written.

· You have a good command of English (knowledge of other languages is a plus).

· You have at least 1 to 2 years of relevant work experience in customs administration.

· Experience with our application is a strong plus, but not required.

· Do you think in terms of solutions and analysis? We value that more than your degree.

What do we offer?

· An attractive compensation package, including group and hospitalization insurance, a flexible spending plan, eco-vouchers, and more

· A warm, friendly work environment with cheerful colleagues who support one another, even during busy times.

· A job where you learn something new every day: our field and our software are evolving rapidly, and you’ll grow right along with them.

· An organization that is 100% committed to moving forward, with realism, optimism, and pride in what we achieve together.

· You can work from our office in Berchem/Antwerp or Eindhoven.

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